Unfortunately, we do not allow refunds on sale items, gift cards, or customized items.

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

We have a 30-day replacement policy, which means you have 30 days after receiving your item to request a replacement if any of your items are damaged, defective, or broken. 

To be eligible for a replacement, your item must damaged, defective, or broken. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at mindyh@sgvegas.com. 

If your replacement is accepted, you will receive an email from your account manager with additional steps.

You can always contact us for any return question at simplegesturesllc@gmail.com.